Standard online and phone orders require 3 to 5 business days to process, prior to shipment. If any item in an order is not available, a member of our customer service team will contact you to discuss substitution or back-order options.
All sales are final Items that are returned without a return authorization will be refused. As a food facility, we are unable to accept returns on the following products:
Other non-refundable products:
Please report any breakage or damage to the carrier:
Please do not return any broken or damaged items to us without first contacting the carrier to file a claim. We must receive notice of damage within 10 days of delivery. Please be sure to keep all packaging, as UPS may require inspection of the original packaging prior to paying claim.
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at service@thetailgatefoodie.com
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at service@thetailgatefoodie.com within a 7 days time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at service@thetailgatefoodie.com
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at service@thetailgatefoodie.com with photos of wrong/damaged items and we’ll sort that out with you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at service@thetailgatefoodie.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
All policies listed above are subject to change and are at the discretion of The Tailgate Foodie. If any questions are not answered here, please reach out to us at service@thetailgatefoodie.com.
